A form field asking for a photo of your ID or a selfie is on your screen, and the upload keeps failing, or the review never moves forward. The most common cause is a document that is blurred, cropped or expired, or a name that does not match the account exactly.
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Identity verification that stalls or rejects your photos
cafe-casino-lv.com/ You upload a passport photo and the status sits on pending for days, or it flips to rejected without a clear reason.
- The photo is cut off at the edges or too dark to read.
- The name on the document differs from the name typed on the account.
- The proof of address is older than the provider accepts.
- A selfie was taken with a filter, glare or a covered face.
- The same document was uploaded twice in a row without changes.
- Lay the document flat on a plain surface in daylight before you photograph it.
- Capture all four corners and the full photo page inside the frame.
- Skip flash; the reflection hides the printed text and the security marks.
- Type your name exactly as it appears on the document, including middle names.
- Use a proof of address that shows your name and full home address.
- Take the selfie against a plain wall with your face fully visible.
- Submit one document per field instead of combining several pages into one image.
- Wait for the review to finish before you upload again, since a second file restarts the queue.
- Reopen the account page in a fresh browser tab to see the current status.
- Keep the original files, in case the team asks for the same document in another format.
- Contact support when a document is marked rejected twice with no explanation attached to it.
Games and pages that fail to load on a phone
A game stays on a spinning loader, or the page jumps and freezes halfway through a session in the phone browser.
- The phone browser is an old version or a built-in browser inside another application.
- Cached data from an earlier visit conflicts with the current page.
- A weak mobile connection drops the game files mid-download.
- Too many tabs or background applications are using the phone’s memory.
- A content blocker or firewall is blocking part of the page.
- Open the cafe casino online site in a current version of Chrome or Safari instead of an in-app browser.
- Clear the browser cache and cookies for the site, then reload the page.
- Close every other tab and any heavy background application.
- Switch between Wi-Fi and mobile data to see which connection holds up.
- Turn off content blockers and private relay features for this page only.
- Load a single game and let it finish before you open another one.
- Disable battery-saving mode, which can pause scripts the games depend on.
- Restart the phone if the loader keeps returning on every game.
- Test the same page on another phone or on a computer to separate a device fault from a site fault.
- Contact support when a single game fails on every device while the rest of the site loads.
Login blocked or the account locked after failed attempts
The password field clears itself and a message says the account is temporarily locked, or the login keeps returning you to the same screen.
- The password was typed with a capital letter or an extra space.
- An old password saved in the browser autofill is being sent.
- Too many attempts in a short window triggered a temporary lock.
- Two-factor codes are arriving late or going to an old phone number.
- Cookies for the site are blocked, so the session never sticks.
- Type the password by hand in a plain text field first, so you can see each character.
- Delete the saved password for the site from the browser and enter it fresh.
- Check the keyboard language and turn off autocorrect for the field.
- Use the password reset link sent to the email address on the account.
- Set a new password you have not used on any other site.
- Allow cookies for the site and reload the login page.
- Enter the two-factor code as soon as it arrives, before it expires.
- Turn off a VPN, which can make the session look unfamiliar to the system.
- Step away from the login page for a while after a lock instead of retrying in a loop.
- Sign in through the official cafe casino login page rather than a bookmark from an old session.
- Contact support when the lock does not lift after the wait or the reset email never arrives.
A locked account is often cleared faster when you mention the cafe casino bonus you were claiming, because the team can see the activity tied to it.
A withdrawal stuck in pending
The cashier shows your request as pending and the balance has not moved, while the clock keeps running.
- Identity verification is still open on the account.
- Bonus funds are still tied to playthrough that has not been completed.
- The payout address or bank details were entered with a mistake.
- An earlier deposit has not finished clearing on the provider side.
- The request was sent during a busy period and is waiting in a queue.
- Open the account area and confirm that verification shows as complete.
- Finish any remaining playthrough on active bonus funds before you request a payout.
- Compare the payout details with your bank statement, character by character.
- Make sure the payout method matches the one you deposited with, where the rules require it.
- Cancel a duplicate request, since two open requests can block each other.
- Check that no pending deposit is still on its way into the account.
- Log out and back in to refresh the cashier status.
- Note the date you submitted the request so you can describe it clearly later.
- Avoid new bonus claims while a payout is pending, as they can reset the review.
- Contact support when the request stays pending well past the stated window with no status change.
Keep your account details, documents and bonus claims consistent, and most of these blocks never start.
